Returns


Returns & Exchanges


Want to return something? No problem! You can return items to us within 14 days of receiving your original order. Prior to returning your product, contact us at support@northshoreapparel.com to request a return. In this email, include the word, “return” in the subject line, and please detail why you are returning your product. We will provide you with a return slip to include in your return.

We accept returns on unworn, new condition items within 14 days of receiving your original order. We do not accept refunds on items that smell like smoke, body odor, that have stains or animal/human hair on them. They must be in original condition without being washed. If we receive an item in unacceptable condition, we will not reship the item back to you.

All returned items will be refunded once they've been received by our warehouse. If you would like to exchange for a different size, product, or design please indicate on your return slip that you include in your package.

As the parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you'll have proof you've sent it.

Returns can take up to 2-10 working days (excluding weekends and public holidays) to arrive at our warehouse from the US and up to 21 working days (excluding weekends and public holidays) from outside the US. Once we've received your return parcel, it will be processed within 1 business day (excluding weekends and public holidays) and we'll email you to let you know this has been refunded. Any refund will automatically be issued to the card you used to place the original order. This typically takes 5-10 working days (excluding weekends and public holidays), dependent on your bank/card issuer.

Our number one goal is to provide you with a great experience. We are a small team, please give us your patience as we take care of your requests. We greatly appreciate all of our amazing North Shore Apparel fans!


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