FREQUENTLY ASKED QUESTIONS/Return Policy
Shipping & Delivery
All US and International orders will be shipped using either Fedex/USPS/UPS. When your order has been processed and shipped you will receive a confirmation email with a tracking number. Normal shipping times for US orders are around 5-7 business days after the item is sent.
Duties and Taxes (Customs)
Payment of customs fees or duties is the responsibility of the recipient (you), and is due at the time of delivery. For more information on customs or duty fees, please contact your local customs office.
Returns & Exchanges
Want to return something? No problem! You can return items to us within 14 days of receiving your original order. Prior to returning your product, contact us at firstname.lastname@example.org to request a return. In this email, include the word, “return” in the subject line, and please detail why you are returning your product. We will provide you with a return slip to include in your return.
We accept returns on unworn, new condition items within 14 days of receiving your original order. We do not accept refunds on items that smell like smoke, body odor, that have stains or animal/human hair on them. They must be in original condition without being washed. If we receive an item in unacceptable condition, we will not reship the item back to you.
All returned items will be refunded once they've been received by our warehouse. If you would like to exchange for a different size, product, or design please indicate on your return slip that you include in your package.
As the parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you'll have proof you've sent it.
Returns can take up to 2-10 working days (excluding weekends and public holidays) to arrive at our warehouse from the US and up to 21 working days (excluding weekends and public holidays) from outside the US. Once we've received your return parcel, it will be processed within 1 business day (excluding weekends and public holidays) and we'll email you to let you know this has been refunded. Any refund will automatically be issued to the card you used to place the original order. This typically takes 5-10 working days (excluding weekends and public holidays), dependent on your bank/card issuer.
Our number one goal is to provide you with a great experience. We are a small team, please give us your patience as we take care of your requests. We greatly appreciate all of our amazing North Shore Apparel fans!
Privacy & Security
We understand the importance of privacy and credit card fraud in today's online marketplaces. For this reason, we are dedicated to keeping your information private and secure. We actively fight against fraud and spammers and will NEVER share your financial information with merchants and/or private companies. Here at North Shore Apparel we will never sell your personal information to anyone.
FREQUENTLY ASKED QUESTIONS(FAQ)
Q: WHERE IS MY ITEM?
A: Since we are a made to order company, we are making your items after your order them. There is a 1-4 day lead time, then your items are shipped. You will receive a confirmation shipping email with a tracking number once your order has shipped.
Q: I was charged for my order but I've never received a tracking number. What's going on with my order?
A: Because every order is from different fashion designers around the world, the time it takes for them to process, pack, and ship may vary. When they are finished we ship them to you. When they leave our warehouse on their way to you, you will receive a tracking number from us via email.
Q: Why isn't my tracking number working?
A: Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
Q: Is there a customer service email that I can send an email to?
A: You can email us at email@example.com. In order to receive prompt customer service, include your order number in the email, if applicable, so we can quickly answer your questions.
Q: I received a tracking number but only part of my order is listed! What happened to the rest of my stuff?
A: North Shore Apparel often ships orders in separate packages because we ship as soon as your items are finished being produced, but the different items are not always ready at the same time. By shipping separately we get as much to you as quickly as we can. Don't worry, we're still going to send you the rest of your order!